Woro
Perwita Nommy
17611466/
3SA03
Softskill
Business
Communication
The
Most Important Business Communication Skill
How
to have more fun in your business? How to grow a business? and make more money
like that you want, with Roxanne Batson in sales and marketing mentor, who
shares some techniques which help you get more business
Skill
that you can have as a business person, that is listening skill is the most
important business skill you should master and crucial to success in any situation
in order to understand…
·
It
will help you fully understand what the other party is saying
·
It
helps you understand the way in which you said
·
The
motivation behind it
·
The
speaker’s feelings
All
what that is going to drive them to do more business with you because you
listened well enough to discover what’s going to turn the tide toward for them
to help you provide for their needs.
1. Attention! Please?
Basics
of Good Listening
Give
them your attention, please. This is the reason because all business people
have this experience that they work every day in the employees don’t listen. So
you who will set and listen to them; give them your full attention; truly care
enough to listen and understand; and ask questions. You are the person whom
they are going to choose to do business with because they know that you care.
2. Stop The Voices in Your
Head
When
you walk into a meeting, she can tell you ninety nine percent of us do this. We
stopped listening after the first senator to because we’re already thinking
about what we want to say to oppress them. Here is that you’re gonna miss a
major cue second help you to get that business so get rid of that external
thought process. Just listen to them and if it keeps coming up to hunt down a
notepad. You can even say that’s an important point we got that down real quick.
Now what were you saying and they will feel validated in they will feel that
you understand.
3.
Show
You’re Listening
It’s
important to let them you know you’re focused on them. Sit up straight in at 10
a position. Why? If you’re sitting straight, you also exude power and
confidence. They believe that you were listening to them. Anywhere maintain eye
contact as well. Don’t look around the room. If you repeat back to name some
other things that they said it’s going to help them to know that you heard them
4. Ask Questions
We
call this overcoming the assumptions because quite often. We do have
assumptions based on what we thought, we heard when we say something like what I
thought, I heard was this does. There are no, I didn’t mean that and no say
something different while that’s interesting. So it helps you overcome, but also
sometimes you really did understand it. You’re just giving them validation, so
asking questions is the next thing that you want to do. After you listen, don’t
interrupt them then go in and ask questions to show that you’re listening but
also to clarify.
5. Demonstrate Empathy
When
they share their feelings with you acknowledge it totally understand how they
feel even if you disagree because the big party listening is simply validating
their opinion allowing them to get their feelings out. There just because
nobody else does and this will help you bond with them and build a better
stronger relationship. So realize that the purpose it listening is simply to
grow that relationship and help you know and understand what they need.
