17611466
3SA03
Dialogues: Business Communication
Manager: Hello, this is Dan Bloom, the Floor Manager at Elegant Furniture. How can I help you?
Customer: Hello, Mr. Bloom. I'm Susan Gershwin, the secretary of
Steve Dorsay at Verizon. We placed an order for a leather sofa yesterday. But we need to change the color
to brown. I hope it's not too late to make this change.
Manager: I see. Do you have the invoice with you now, Ms.
Gershwin?
Customer: Yes. I do.
Manager: Give me the order
number please.
Customer: It's 120456.
Manager: Thank you. May I put you on hold? I have to look it up.
I'll be right back.
Customer: No problem. I'll wait.
The manager returns in a few seconds after he looks
up the
colors in the inventory.
Manager: Yes, we do have the sofa in brown. But we have to reorder
it. So the order will delay one day. Would that be okay?
Customer: Yes, we can wait one more day. So you will deliver it
next Friday, September 12th?
Manager: Yes, we will deliver it next Friday, the September 12th.
Is there anything else I can do for you?
Customer: No. Thank you very much.
Manager: It's my pleasure, Ms. Gershwin. Thank you for placing an
order with Elegant Furniture.
Customer: You're welcome. Bye now.
President
Director: Morning, today we held a
meeting to talk about our latest product launch event is the Toyota
Avalon.
Marketing
Manager: Of course we should hold a big launch party for our newest production
of the famous car in the market, and so many are interested in buying.
Sales
Manager: The car we have equal privileges with luxury cars, that cost
could be two times more expensive. Not only has a very powerful performance,
but also very quiet cabin, as well as very easy and comfortable when
driving. So that people will be interested in this car.
President
Director: Our market share for this car is the middle and upper
segments. Since the price that we offer starting from Rp. 450 000 000, -
Marketing
Manager: Better for consumers who buy this car at the time of launching, we
give 20% discount. And we offer attractive merchandise.
Sales
Manager: Where we will be holding it launching? We need a large
room and a strategic location.
President
Director: I think we could have it at Jakarta International Expo (PRJ). The
place was always crowded with people and we must utilize in the launch
festivities PRJ our new car this time.
Marketing
Manager: when the exact date for launching such we hold?
Sales
Manager: I propose the end of June due to be launched as soon as we entered it.
President Director:
My suggestion, what if the weekend the first week in July? so
that all can be well prepared.
Marketing
Manager: I agree with President Director. any event to be held
to support the activities of our latest product launch?
Sales
Manager: I have an idea, why do not we invent entertainment events?
Marketing
Manager: Entertainment events such as what will we invent?
President Director:
We'll bring in guest stars to enliven the event as well as icons for launching
our latest cars.
Sales
Manager: Is there any input on who the artist who fits into this car icon? This
must be a car icon that elegantly in accordance with this car.
Marketing
Manager: What if we hook Agnes to become an icon? He will also appear to
enliven the event by donating his voice.
President Director:
We must invite businessmen and journalists to this
event for this car can be covered and published in the
media.
Sales
Manager: Well, by the way how we are targeting sales of new cars in the first
month? With the launching of our big event, the public will be
interested in our car and I'm targeting 100 units of cars in the first month
Marketing
Manager: My target of 150 units we can achieve.
President Director:
I agree with Ismi, we are targeting 150 units of cars.
We must work hard to be the first month of sales in one day can exceed the target.
Well, I guess our meeting today was.
We must work hard to be the first month of sales in one day can exceed the target.
Well, I guess our meeting today was.
Marketing
Manager: Bye, good luck for our launching event.
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