Tugas Pembelajaran B. Ing berbantuan komputer C (Softskill)

Woro Perwita Nommy
17611466/4Sa03

Choose the incorrect answer (A,B,C, or D), then give the right answer.

Type A
4. If she borrows your coat, then you should be able to borrow her.
the answer is: If she borrows your coat, then you should be able to borrow hers

Type B
6. She won’t be going to the conference, and neither won’t her colleagues.
the answer is: She won’t be going to the conference, and neither will her colleagues

Type C
6. The sooner you leave, the earliest you will arrive at your destination.
the answer is: The sooner you leave, the earlier you will arrive at your destination

Tugas Pembelajaran B. Ing berbantuan komputer B (Softskill)

Woro Perwita Nommy

17611466/4sa03

Tugas Pembelajaran B. Ing berbantuan komputer
Change these Direct Sentences into Indirect Sentences

Direct: "The indication to me is of objects that are a reasonable size and probably awash with water, moving up and down over the surface,'' said John Young, general manager of the emergency response division of Amsa.

Indirect: John Young, general manager of the emergency response division of Amsa said that the indication to him was of objects that were a reasonable size and probably awash with water, moved up and down over the surface

Direct: "Because of ocean drift, this new search area could still be consist.ent with the potential objects identified by various satellite images over the past week," Mr. Hishammuddin said.

Indirect: Mr. Hishammuddin said that because of ocean drift, that new search area had could still be consistent with the potential objects identified by various satellite images over the past week.

Tugas Pembelajaran B. Ing berbantuan komputer A (Softskill)

Woro Perwita Nommy

17611466/4sa03

Tugas Pembelajaran B. Ing berbantuan komputer

Find 2 Direct Sentences in the news

"The indication to me is of objects that are a reasonable size and probably awash with water, moving up and down over the surface,'' said John Young, general manager of the emergency response division of Amsa.

"Because of ocean drift, this new search area could still be consistent with the potential objects identified by various satellite images over the past week," Mr Hishammuddin said.

http://www.bbc.com/news/world-asia-26662641

Business Communication 10 (Softskill)

Woro Perwita Nommy

17611466/ 3SA03

Softskill

Business Communication

The Most Important Business Communication Skill

http://www.youtube.com/watch?v=cz6magUwAz4

How to have more fun in your business? How to grow a business? and make more money like that you want, with Roxanne Batson in sales and marketing mentor, who shares some techniques which help you get more business

  

Skill that you can have as a business person, that is listening skill is the most important business skill you should master and crucial to success in any situation in order to understand…

·         It will help you fully understand what the other party is saying

·         It helps you understand the way in which you said

·         The motivation behind it

·         The speaker’s feelings

All what that is going to drive them to do more business with you because you listened well enough to discover what’s going to turn the tide toward for them to help you provide for their needs.

1.      Attention! Please?

Basics of Good Listening  

Give them your attention, please. This is the reason because all business people have this experience that they work every day in the employees don’t listen. So you who will set and listen to them; give them your full attention; truly care enough to listen and understand; and ask questions. You are the person whom they are going to choose to do business with because they know that you care.

   

2.      Stop The Voices in Your Head

When you walk into a meeting, she can tell you ninety nine percent of us do this. We stopped listening after the first senator to because we’re already thinking about what we want to say to oppress them. Here is that you’re gonna miss a major cue second help you to get that business so get rid of that external thought process. Just listen to them and if it keeps coming up to hunt down a notepad. You can even say that’s an important point we got that down real quick. Now what were you saying and they will feel validated in they will feel that you understand.

3.      Show You’re Listening

It’s important to let them you know you’re focused on them. Sit up straight in at 10 a position. Why? If you’re sitting straight, you also exude power and confidence. They believe that you were listening to them. Anywhere maintain eye contact as well. Don’t look around the room. If you repeat back to name some other things that they said it’s going to help them to know that you heard them

4.      Ask Questions

We call this overcoming the assumptions because quite often. We do have assumptions based on what we thought, we heard when we say something like what I thought, I heard was this does. There are no, I didn’t mean that and no say something different while that’s interesting. So it helps you overcome, but also sometimes you really did understand it. You’re just giving them validation, so asking questions is the next thing that you want to do. After you listen, don’t interrupt them then go in and ask questions to show that you’re listening but also to clarify.

5.      Demonstrate Empathy

When they share their feelings with you acknowledge it totally understand how they feel even if you disagree because the big party listening is simply validating their opinion allowing them to get their feelings out. There just because nobody else does and this will help you bond with them and build a better stronger relationship. So realize that the purpose it listening is simply to grow that relationship and help you know and understand what they need.         

Business Communication 9 (softskill)

Woro Perwita Nommy
17611466
3SA03

Application Letter

Puri Nirwana 2, Block I.3
Harapan Jaya
Cibinong
Indonesia

Phone: (021) 87967546
Mobile: 085717897098
E-mail: asaimynommy@yahoo.com
26 April 2014

Mr George
Personnel Manager
John And Lee Consulting
PO Box 583
Jakarta
Indonesia

Dear Mr George

Application for the Post of Management Trainee

 I am writing to apply for the post of Management Trainee, which was advertised on the Student Affairs Office notice board of the Gunadarma University on 26 April 2014.

 My working experience at Five Star Textile Manufactory Limited improved my leadership skills, communication skills and ability to work in a team environment. I have fluent spoken and written English.

 Currently I am studying a B.A. in Management at the Gunadarma University, graduating in 2014. Subjects which I am studying that are relevant to the post of Management Trainee include Operations Management, Human Resources Management, Accounting, and Marketing.

 My final year project is entitled Knowledge Management Practices in HK. Carrying out this project has improved my communication skills, my leadership skills and my ability to lead and supervise subordinates effectively. I have also learned how to run a project from the planning stage to its completion.

 During my studies I have held the post of Executive in the Management Society. While leading and organising Management Society activities I have improved my ability to lead and supervise subordinates effectively, ability to work under pressure and ability to work in a team environment.

 Working for John And Lee Consulting appeals to me because it has a good reputation and it provides excellent training. Your organisation produces a high-quality service, and I can contribute to this with my leadership skills and my ability to work under pressure.

 I am available for interview at any time. I can be contacted most easily on the mobile phone number given above. I look forward to meeting you.

Yours sincerely

Woro Perwita Nommy

Business Communication 8 (softskill)

Woro Perwita Nommy
17611466
3SA03

Curriculum Vitae

Name: Woro Perwita Nommy
Date of Birth: 27th November 1993
Nationality: Indonesian
Address:
Puri Nirwana 2 Block I.3
Cibinong-Bogor 

Email: asaimy_nommy@yahoo.com

Home Tel: (021) 87967546
Mobile Tel: 085717897098

Education Details

1996 – 2005

Taman Rezeki Elementary School Cibinong

2005 – 2008

State Junior High School 2 Cibinong

2008 – 2011

State Senior High School 1 Cibinong

2011 – 2015 

English Literature of Gunadarma University

Sincerely

Woro Perwita Nommy

Business Communication 7 (softskill)

Woro Perwita Nommy
17611466
3SA03

Contoh kalimat dari penggunaan kata-kata di bawah.

Ceiling: My Grandfather got the highest ceiling in his company because he have worked as well as he can.

Counselor: My job is a counselor in my Father’s company that helps someone can trust in their job.

Error: There is many errors in our company because some people did a mistake in their field.

Ethic: Don’t make a mistake because you don’t know anything about business, so first you must read several ethics in a business .

Expand: My father expand his company to all around the world that can make a business come useful.

Expire: You can’t eat food from that brand because every I bought it, that food will expire soon.

Evaluation: That man is so careful person because yesterday he gave some bad evaluation for someone .

Lawful: Every brand in a business must have a lawful, so there is no people who want doing bad thing .

Lure: Every advertisement in TV surely lures people to buy his/her product, but people should find carefully about that.

Futile:  This month is no good because someone have did a futile effort in the company.

Business Communication 6 (softskill)

Woro Perwita Nommy
17611466
3SA03

Equivalent Words List

─ C ─ Ceiling ─ Counselor	─ Gaji Tertinggi ─ Penasihat
─ E ─ Error ─ Ethic ─ Expand ─ Expire ─ Evaluation	─ Kesalahan ─ Tata Susila ─ Memperluas ─ Berakhir ─ Pendapat
─ L ─ Lawful ─ Lure	─ Sah ─ Membujuk
─ F ─ Futile	─ Gagal

Business Communication 5 (softskill)

Woro Perwita Nommy
17611466
3SA03

Dialogues: Business Communication

Manager: Hello, this is Dan Bloom, the Floor Manager at Elegant Furniture. How can I help you?

Customer: Hello, Mr. Bloom. I'm Susan Gershwin, the secretary of Steve Dorsay at Verizon. We placed an order for a leather sofa yesterday. But we need to change the color to brown. I hope it's not too late to make this change.

Manager: I see. Do you have the invoice with you now, Ms. Gershwin?

Customer: Yes. I do.

Manager: Give me the order number please.

Customer: It's 120456.

Manager: Thank you. May I put you on hold? I have to look it up. I'll be right back.

Customer: No problem. I'll wait.

The manager returns in a few seconds after he looks up the colors in the inventory.

Manager: Yes, we do have the sofa in brown. But we have to reorder it. So the order will delay one day. Would that be okay?

Customer: Yes, we can wait one more day. So you will deliver it next Friday, September 12th?

Manager: Yes, we will deliver it next Friday, the September 12th. Is there anything else I can do for you?

Customer: No. Thank you very much.

Manager: It's my pleasure, Ms. Gershwin. Thank you for placing an order with Elegant Furniture.

Customer: You're welcome. Bye now.

http://www.onlinetutorforenglish.com/conversation-lessons/business-telephone-conversation.html

President Director:  Morning, today we held a meeting to talk about our latest product launch event is the Toyota Avalon.

Marketing Manager: Of course we should hold a big launch party for our newest production of the famous car in the market, and so many are interested in buying.

Sales Manager: The car we have equal privileges with luxury cars, that cost could be two times more expensive. Not only has a very powerful performance, but also very quiet cabin, as well as very easy and comfortable when driving. So that people will be interested in this car.

President Director: Our market share for this car is the middle and upper segments. Since the price that we offer starting from Rp. 450 000 000, -

Marketing Manager: Better for consumers who buy this car at the time of launching, we give 20% discount. And we offer attractive merchandise.

Sales Manager: Where we will be holding it launching? We need a large room and a strategic location.

President Director: I think we could have it at Jakarta International Expo (PRJ). The place was always crowded with people and we must utilize in the launch festivities PRJ our new car this time.

Marketing Manager: when the exact date for launching such we hold?

Sales Manager: I propose the end of June due to be launched as soon as we entered it.

President Director: My suggestion, what if the weekend the first week in July? so that all can be well prepared.

Marketing Manager: I agree with President  Director. any event to be held to support the activities of our latest product launch?

Sales Manager: I have an idea, why do not we invent entertainment events?

Marketing Manager: Entertainment events such as what will we invent?

President Director: We'll bring in guest stars to enliven the event as well as icons for launching our latest cars.

Sales Manager: Is there any input on who the artist who fits into this car icon? This must be a car icon that elegantly in accordance with this car.

Marketing Manager: What if we hook Agnes to become an icon? He will also appear to enliven the event by donating his voice.

President Director: We must invite businessmen and journalists to this event for this car can be covered and published in the media.

Sales Manager: Well, by the way how we are targeting sales of new cars in the first month?  With the launching of our big event, the public will be interested in our car and I'm targeting 100 units of cars in the first month

Marketing Manager: My target of 150 units we can achieve.

President Director: I agree with Ismi, we are targeting 150 units of cars.
We must work hard to be the first month of sales in one day can exceed the target.
Well, I guess our meeting today was.

Marketing Manager: Bye, good luck for our launching event.

http://janataelma.blogspot.com/2011/06/example-of-english-conversation-about_28.html

Business Communication 4 (softskill)

Woro Perwita Nommy
17611466/ 3SA03

Contoh kalimat dari penggunaan kata-kata di bawah.

Annuity : My Grandfather has a annuity from his insurance company that he paid a fixed amount of money each month.

Haggle : Many people use haggling transaction in traditional market nearby my home.

Dark Store : Rudi bought a the newest handphone in dark store a month ago.

Fixed Term Contract : That boy ends his job on a project today because he allowed fixed term contract.

Income Tax : My father pay to the government, the amount of which is dependent on how much he earns from his salary.

Open Market : Ms. Rani is very happy to go to the open market because that market which operates without restrictions.

Outlay : Uncle Joe spend higher outlay than a month ago, he acquire a project, including  costs, taxes, delivery charges, etc.

Fiduciary : Aunty Mary worked in a fiduciary organisation that manages money or property for a beneficiary.

Salary : Siska earns the highest salary because she got the best position in her company.
Vacancy :  I need someone to help me in the my own shop, so I open a vacancy for someone who needs a job.   

Business communication 3 (softskill)

Woro Perwita Nommy
17611466/ 3SA03

Equivalent Words List

─ T ─ Tunjangan Hidup ─ Tawar-menawar	─ Annuity ─ Haggle
─ P ─ Pasar Gelap ─ Perjanjian Sementara ─ Pajak Penghasilan ─ Pasar Terbuka ─ Pengeluaran	─ Dark Store ─ Fixed Term Contract ─ Income Tax ─ Open Market ─ Outlay
─ G ─ Gadaian ─ Gaji	─ Fiduciary ─ Salary
─ L ─ Lowongan	─ Vacancy

Business Communication 2 (softskill)

Woro Perwita Nommy

17611466/ 3SA03

Dialogues: Business Communication

Susan: George, I was wondering if we could discuss our new marketing strategy for a moment.
George: Certainly Susan. You know that I'm working with Anne on changing our image, don't you? 
Susan: Yes, I think you'll make an excellent team. How do you feel about the merchandise we're pushing?
George: In my opinion, the products were offering are fine. However, I think we should concentrate on expanding our market share in the young adult market.

Susan: I totally agree. Who buys more products than twenty somethings?
George: Exactly. We haven't been very successful in our branding efforts, have we?

Susan: I'm not keen on changing our target audience, but we certainly have to improve our brand image.
George: If we want to edge out our main competitor, we're going to have to target customers at a younger age.

Susan: Maybe, but we also have to keep our competitive edge in quality.
George: Why don't we all get together for a discussion?

Susan: Can you let me know when your next meeting with Anne is going to be? I'd like to go over some of our restructuring ideas with both of you.
George: As a matter of fact, we'll be meeting this afternoon. Let's meet at four, shall we?

Susan: I'm afraid I already have an appointment then. Do you think we could meet earlier?
George: Well, I'll have to check with Anne.

Sumber: http://esl.about.com/od/businessenglishdialogues/a/Improving-Brand-Image.htm

Secretary: Hello, Ultimate Computers. May I help you?
Caller: Yes, this is Jack Kordell from Hunter's Office Supplies. May I speak to Elaine Strong, please?
Secretary: I'm sorry, but she's not in right now.
Caller: Okay, do you know when she'll be back?
Secretary: Uh, yes, she should be here later on this afternoon maybe about 4:30. May I take a message?
Caller: Yes. Ms. Strong sent me a brochure detailing your newest line of laptop computers with a description of other software products, but there wasn't any information about after-sales service.
Secretary: Oh, I'm sorry. Would you like me to fax that to you? 
Caller: Yes, but our fax is being repaired at the moment, and it won't be working until around 2:30. Hum . . . could you try sending that information around 3:30? That's should give me time to look over the material before I call Ms. Strong, say, around 5:00.
Secretary: Sure. Could I have your name, telephone number, and fax number, please?
Caller: Yes. Jack Kordell and the phone number is 560-1287. And the fax number is 560-1288.
Secretary: Okay. Jack Kordell. Is your name spelled C-o-r-d-e-l? 
Caller: No. It's Kordell with a "K" and two "l's." K-o-r-d-e-l-l."
Secretary: All right, Mr. Kordell. And your phone number is 560-1287, and the fax number is 560-1288. Is that correct?
Caller: Yes it is.
Secretary: All right. I'll be sure to send you the fax this afternoon. 
Caller: Okay, bye.

Sumber: http://tx.english-ch.com/teacher/ackie/level-b/dialogue-business-communications/

Business communication 1 (softskill)

Woro Perwita Nommy
17611466/ 3SA03

The Challenges of Business Communication

by Kristie Lorette, Demand Media

The ability of a business to communicate is crucial to its success. From effectively communicating with staff to reaching out to clients and customers, communication is a huge factor in business operations. However, there are challenges inherent to business communication. Technology is effective and swift, but can also be a pitfall. Meetings can be tedious, but are also necessary business elements. Understanding the problems and symptoms to communication challenges within a business is the only way to find solutions to the obstacles.

Listening

Possibly the most important aspect of communication is listening. However, it may be very difficult for managers to develop this skill. Because of the innate pressures of maintaining success in the business, there may not be time to sit and listen to the needs of the employees and the customers. Without truly taking the time to listen and finding a way to understand others point of view, managerial staff may never fully understand or be aware of the needs, wants, frustrations and hardships of company staff and customers.

Technology

It is easy for businesses to rely too heavily upon technology for communication purposes. Email, fax, voice mail and Intranet messaging can be quite effective for the quick transfer of factual, direct information. However, the reliance upon this technology to communicate emotion can lead to drama and dissent in the workplace. Businesses may find that communication through technology saves time, energy, and money, but face-to-face communication, especially when emotion is involved, is a much better channel of communication. Tone, posture, facial expression and eye contact cannot be expressed effectively using technology.

Meetings

Many businesses are moving away from meetings as tools of communication in order to save time and to promote efficiency. Employees often see meetings as time-wasters. No matter how challenging it is to use meetings effectively, meetings are an important part of doing business. Meetings can build teamwork, making employees feel a part of something—ideally, the company. Meetings are avenues for workers can provide input and share their opinions. The simple challenge of using meetings in your business communication is creating meetings that are concise, informative, participatory and positive.

Symptoms

If a business is having challenges with communication, warning signs appear that should trigger action by the managerial staff. Some indicators are lack of cooperation, unreached goals, high level of mistakes, casting blame, low motivation, low productivity, unsatisfied customers, arguments, high employee turnover and loss of clients. All of these can be symptoms of poor or problematic communication.

Solution

            It is possible to take steps to improve communication to overcome the challenges that abound in business communication. As mentioned, listening is high on this list. Use tools like surveys and comment boxes to encourage healthy and confidential feedback. Avoid pointing the finger at one person; instead work on an issue with an entire group of people by using appropriate training or counseling. Those in leadership roles should have great communication skills, be empathetic and natural problem solvers. If troubles persist, a business might outsource the problem to a neutral negotiator to resolve the situation in an unbiased manner.

Sumber: http://smallbusiness.chron.com/challenges-business-communication-112.html